Register New Group
Create a new group with custom settings
Basic Information
Group ID (no spaces allowed)
Group Name
Description
Configuration Arrays
Filler Words
Type and press enter to add filler words...
Main Topics
Type and press enter to add main topics...
Call Types
Type and press enter to add call types...
Company Policies
Type and press enter to add company policies...
Call Outcomes
resolved
unresolved
follow_up_needed
sale_successful
Agent Assessment Configurations
cooperation
communication
problem_solving
technical_knowledge
efficiency
Agent Cooperation Configurations
agent_proactive_assistance
agent_responsiveness
agent_emphasis
effectiveness
Agent Performance Configurations
customer_satisfaction
professionalism
tone_consistency
polite_language_usage
configured_standards_compliance
Delay and Pause Classes
Delay Classes
Short Delay
Medium Delay
Pause Classes
Short Pause
Medium Pause
Thresholds and Limits
Delay Accept Limit
Pause Accept Limit
Loudness Threshold
Interactive Threshold
Common Words Threshold
API Configuration
LLM API Limit
Transcription API Limit
Transcription API Rate
LLM Total Usage
Prompt Tokens
Completion Tokens
Total Tokens
LLM Total Usage Price
Transcription API Total Usage
Prompts Configuration
QNA Pair Prompt
Gemini QNA Pair Evaluation
GPT QNA Pair Evaluation
Spelling Correction Prompt
Cancel
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